Shep Hyken

Shep Hyken is a world-renowned customer service and experience expert, business speaker, and New York Times bestselling author. With over three decades of experience, Shep is dedicated to helping organizations create exceptional customer experiences, build customer loyalty, and improve their bottom line. As the founder of Shepard Presentations, Shep has worked with companies of all sizes, from Fortune 500 companies to small and mid-sized businesses, across various industries including retail, healthcare, technology, and financial services. A dynamic and award-winning keynote speaker, Shep has been recognized for his engaging and entertaining presentations that blend humor, practical advice, and actionable takeaways. His speeches focus on customer service, customer loyalty, and creating a customer-centric culture, making him a sought-after thought leader in the business world. Shep is also the author of eight books several bestselling books in which he shares his insights on how to deliver amazing customer experiences that keep customers coming back. In addition to his speaking engagements and books, Shep is a regular contributor to Forbes, where he writes on topics ranging from customer service trends to the role of technology in enhancing the customer experience.