Isabella Villani

Isabella Villani is a well renowned thought leader with over 20 years' experience working with executives and leaders on customer experience (CX), employee engagement, organisational strategy and transformation. Recognised internationally for her thought-leadership, Isabella is often sought after as a keynote speaker at global industry forums and events. She is a published author with international recognition for her two books, Good to Great CX and Transform Customer Experience (www.isabellavillani.com). As the founder of Exceed Global (www.exceedglobal.com), a CX consulting and recruitment firm, Isabella has earned a reputation for her infectious passion as an advisor who inspires, educates and coaches. Isabella is a graduate of the Australian Institute of Company Directors (Order of Merit) and currently serves on several boards. CEOs and Chairs frequently leverage her ability to lead transformation and sustainable change across an entire enterprise, resulting in success.